Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum one hour after the ticket or e–mail is submitted. If your issue requires additional assistance from a sysadmin, we will forward the trouble ticket or the e–mail to the person in charge, right away then leave a note to let you know that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of the Managed Servers package, any of the tasks included there will be carried out whenever you desire.
A Top–Notch Client Care Service
- We will be online for you 24/7/365 to respond to any inquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed for your convenience on the dedicated server. In case you also need help tackling server management tasks, examine our Managed Servers package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
Our Hosting Control Panel is pre–installed for every dedicated server. Among its features is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of help articles in addition video versions that show all the actions that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.